Reference

Your Legal Rights at japan pool

When you open an account with us, you're entering a clear legal relationship backed by verifiable account protections.

Account verification requiredPayment data encryptedData retention policies publishedSupport 24 hours available
Explore the Lobby Read FAQ
japan pool Your Legal Rights at japan pool
REACH US ANYTIME

How to Contact Our Legal Team

Your account and privacy questions reach a real person within four hours. We staff support channels around the clock so you can verify account terms, request data access, or report compliance concerns…

Live Chat Open your account lobby, tap the help icon at bottom right, and type your question. A support agent responds within four hours, 24 hours daily.
Email Support Send account or legal questions to [email protected]. We reply within 24 hours with full details about your request and next steps.
Phone Line Call +62-XXX-XXXX-XXXX (available 08:00–22:00 Indonesia time, Monday through Friday) to speak directly with a legal or compliance officer.
YOUR DATA SECURITY

How We Protect Your Account & Information

Every deposit via DANA, OVO, GoPay or QRIS passes through encrypted channels that separate your payment details from your account balance.

Encrypted Deposits

DANA, OVO, GoPay and QRIS transactions are routed through banking-grade TLS encryption. Your wallet balance never touches payment processors.

Login Verification

Before withdrawing, you receive a one-time PIN via SMS or email. This second layer prevents unauthorized account access even if your password is compromised.

Data Retention

We keep gameplay and payment records for twelve months after your account closes. Historical deposits, withdrawals and game outcomes remain searchable within your account.

Right to Access

Request a full export of your account data—personal details, transactions, game history—within seven days in machine-readable format (CSV or JSON).

Right to Correction

Update your name, phone, email or address by contacting support with proof of change. Corrections take effect within 24 hours.

Account Closure

Close your account permanently by email to [email protected]. We process closures within 48 hours and retain only essential records for twelve months.

Legal & Account FAQs

Your account balance is returned to the payment method used for your most recent deposit. If that method is no longer active, we arrange a bank transfer to your registered account holder name within five business days. No fees apply.

Upload a government photo ID (passport, national ID or driver's license) and a recent utility bill or bank statement showing your name and address. We verify within 24 hours. Players in Yogyakarta or Jakarta verify at the same speed as all regions.

Yes. Open your account, go to Account > History, and download your full transaction and game-play log as CSV. Or email [email protected] to request the export. Delivery takes up to seven days.

Contact support within 30 days with your transaction ID and the amount. We investigate with your payment partner (DANA, OVO, GoPay or QRIS) and reply within seven business days with findings and any resolution.

Your deposits remain yours. We hold player balances in segregated trust accounts separate from company funds. If operations cease, those funds are returned directly to your registered payment method.

We retain your account data—personal details, deposits, withdrawals and game history—for twelve months after closure for regulatory and dispute-resolution purposes. After twelve months, only anonymized records remain.

Yes. Go to Account > Payment Methods, remove your old method, and add a new DANA, OVO, GoPay or QRIS wallet or bank account. Changes take effect immediately for future deposits.

Related Pages

japan pool Indonesia Register About Us japan pool Login FAQ