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Terms & Conditions That Protect Your Account

When you open an account at japan pool, you're entering into a clear agreement about how deposits work, how withdrawals are processed, and what happens if a dispute…

Account age & verification rulesPayment method T&CsWithdrawal verification stepsDispute & complaint paths
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japan pool Terms & Conditions That Protect Your Account
GET HELP NOW

How to Reach Us About Terms

Questions about your rights under these terms, or need to dispute a transaction? Our support team is here Monday to Sunday, 09:00–23:00 Jakarta time.

Live Chat Open the chat icon in your account settings. Available 09:00–23:00 Jakarta time, seven days a week. We'll address account, payment and terms questions in real time.
Email Support Email [email protected] with your account email and issue. Include transaction IDs for payment disputes. We respond within 48 hours on weekdays.
In-App Help Centre Navigate to Settings > Help & Terms to browse FAQs, file a complaint, or request account data. Digital receipts for all transactions are stored here.
YOUR DATA & SECURITY

How We Protect Your Information

Your account data, payment history and personal details are encrypted and stored on servers with multi-layer access controls. We do not sell your data to third parties.

Data Encryption

All account information and payment history are encrypted end-to-end. Your wallet balance, deposit records and withdrawal requests are visible only to you and our authorised support team.

Payment Security

DANA, OVO, GoPay and QRIS payments are processed via the payment provider's secure gateway. We never store your payment credentials; only your transaction ID and balance are logged.

Cookies & Tracking

We use session cookies to keep your account secure and remember your lobby preferences. No third-party tracking. You can disable cookies in browser settings; this may limit some account features.

Account Verification

When you withdraw, we verify your identity to prevent fraud and comply with local payment rules. You may be asked for a photo ID or payment proof; this happens automatically in the withdrawal flow.

Data Retention

We keep your account data for seven years after closure to resolve disputes and comply with financial records law. You can request deletion of non-essential data 30 days after account closure.

Contact for Data Rights

To view, update or delete your account data, email [email protected] with 'Data Request' in the subject. Include your account number. We respond within 10 business days.

Frequently Asked About Our Terms

Below are the questions we hear most often about account eligibility, payments, withdrawals and your rights under these terms. If your question isn't answered here, reach out to support via chat or email — we're here to clarify.

Account eligibility depends on local law where you live. In most regions in Indonesia, players must be at least 18 years old with valid identification. You'll be asked to confirm this during sign-up. If you're below the age threshold for your location, your account will be suspended and any balance returned.

No. Your deposit via DANA, OVO, GoPay or QRIS must come from an account or card registered in your own name. If we detect a mismatch, your deposit will be held pending verification. You'll be asked to provide proof of ownership or the funds will be returned to the source account.

Withdrawal verification takes up to 24 hours. Once verified, funds are sent to your DANA, OVO, GoPay wallet or bank account. Most withdrawals appear within one to three hours depending on your payment provider. If your balance is on hold due to ongoing gameplay or a dispute, we'll notify you in the app.

Contact support immediately via live chat or email [email protected] with your transaction ID and account number. We'll investigate within 48 hours. If fraud is confirmed, we'll reverse the transaction and refund your account balance. Never share your login credentials with anyone to avoid unauthorised access.

Yes. You can close your account in Settings > Account > Close Account. Your deposit and withdrawal history will be retained for seven years for regulatory compliance. You may request deletion of non-essential personal data by emailing [email protected] within 30 days of closure. Essential account records will be kept for dispute resolution.

You can withdraw as often as you wish, provided your account is verified and your balance is not on hold due to a dispute or ongoing gameplay round. We impose no limits on withdrawal frequency. However, each withdrawal request triggers our security verification process, which takes up to 24 hours.

A verification flag means we've detected unusual activity — such as repeated failed logins, a large withdrawal, or a payment mismatch — and need to confirm your identity for security. You'll be asked to upload a photo ID or provide proof of payment. This process usually takes 24 hours. Your account remains open; you can play while we verify.

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